Shipping Policy

True Myth products are made to order. Because your item is produced specifically for your order, please allow time for both production and shipping.

Order Processing & Production

Orders begin processing shortly after they are placed. Once an order has entered production, we may not be able to make changes to the size, color, design, or shipping address.

Production time is separate from shipping time.

You will receive tracking information by email once your order has been completed and shipped.

Where We Ship From

True Myth is based out of the Dallas/Fort Worth are. But, we work with a fulfillment partner in Los Angeles, California.

Many of our products are fulfilled within the United States, while certain products, sizes, or styles may be fulfilled internationally depending on availability and the specific item ordered.

If your order contains multiple products, those items may be produced at different facilities and may arrive in separate packages.

There is no additional charge simply because an order is divided into multiple shipments.

Estimated Delivery Times

Delivery times vary depending on the product, fulfillment location, destination, and shipping carrier.

Estimated delivery dates shown during checkout or through tracking are estimates and are not guaranteed delivery dates.

Unexpected carrier delays, weather, holidays, customs processing, or other circumstances outside of True Myth's control may affect delivery times.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after a shipping label is created.

A shipping notification means your order has been prepared for shipment. Tracking activity may not appear immediately.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We will make every reasonable effort to correct it before the order enters production or ships, but changes cannot be guaranteed.

True Myth is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may be required to resend the order.

Lost, Stolen, or Missing Packages

If tracking shows that your package is still in transit beyond the expected delivery window, please contact us so we can help determine the next step.

If a carrier marks a package as delivered but you cannot locate it, first check with household members, neighbors, your local carrier, and any secure package areas at your address.

True Myth is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout. However, please contact us if there is a problem and we will do our best to help.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, misprinted, defective, or you receive the wrong item, please contact us with your order number and clear photos of the issue.

We will review the problem and, when appropriate, arrange a replacement or other resolution.

Problems caused by production or fulfillment errors are handled differently from sizing or preference-based return requests.

International Shipping

For orders shipped to customers outside the United States, the customer is responsible for any customs fees, duties, taxes, or import charges imposed by their country unless otherwise stated at checkout.

Questions About Your Order

If you have a question about shipping or believe there is a problem with your order, contact us and include your order number so we can locate it as quickly as possible.

We want you to receive what you ordered, and if something goes wrong on our end, we will work to make it right.